Personal Data

Personal Data Protection Policy

Η GREEN Properties Melakis (hereinafter referred to, for the sake of brevity, as the 'company') has taken all necessary technical and organizational measures to fully ensure your privacy and the security of your personal data, in accordance with applicable European and national legislation.

Please take a moment to read this Personal Data Protection Policy (hereinafter referred to as the "Policy") and learn how the company, acting as the Data Controller, collects, stores, uses, and generally processes your personal data when you visit, register on, or use the Company's website, as well as when you visit and conduct transactions at the Company's offices (Address: 3 Iroon Polytechniou St., Chania, ZIP 73132, and 22 Dimokratias Ave., Heraklion, ZIP 71306).

This Policy also describes how your personal data is used, shared, and protected, the choices you have regarding your personal data, and how you can contact us.

This Policy concerns all the personal data processed by the Company during the provision of its services to you. Specifically, it records and analyzes: the types of personal data processed by the Company, the legal basis for processing, the retention period of the data, the recipients of the personal data, as well as the technical and organizational measures the Company has taken to ensure the security of privacy.

       1) What are personal data?

The term "personal data" refers to information about natural persons, such as full name, postal address, email address, contact telephone number, IBAN/account number details, etc., which identify or can identify your identity, hereinafter referred to as "Personal Data" or "Data".

       2) Δεδομένα που επεξεργαζόμαστε

The company collects your personal data during your communication either by telephone, via electronic communication, or even during your visit to the Company's offices.

Specifically, the Company collects the following information and personal data:

- first and last name, father's name, mother's name

- email, mobile and landline contact number

- details for contract signing and for payments/deposits: Tax Identification Number (AFM), Tax Office (DOY), IBAN, profession, copy of identity card

- address details

- Your image may be recorded on CCTV when you visit our offices

- your comments and reviews on social media and other networks

- educational information, such as studies, skills, foreign language proficiency, and professional experience (only in cases where you are applying for a job position)

We comply with the law and do not allow the processing of data of children under the age of 16 without the written consent of a parent.

The processing of your above-mentioned data by us is carried out solely to ensure the proper execution and provision of the Company's services to you, as well as for the conclusion of private agreements or sales contracts, and for the issuance of the corresponding documents (receipts). Additionally, and only if you wish, we may process and store your contact details exclusively for promotional purposes, in order to send you updates about any promotional activities, provided you give your consent.

If you visit the company at our offices, we collect information related to facilitating your service, and solely for that purpose (first and last name). Additionally, in the context of the ongoing coronavirus pandemic, you may be asked to present a vaccination certificate or proof of a Rapid Test upon entering the company’s offices.

We also inform you that the processing of your Data is carried out either by specially authorized personnel of the Company or, exceptionally, by third parties who, having contractually committed to confidentiality and the protection of your Data, perform tasks necessary to achieve purposes strictly related to the use of our website and the provision of our services to you. Further information can be found below:

       3) Legal basis for the processing of your data

GREEN Properties Melakis processes your basic personal data solely for the proper and lawful provision of its services to you, as well as to facilitate your service. Therefore, your expression of interest and the provision of services to you in accordance with the purposes of our company constitute the legal basis for the processing of your data. Additionally, a legal basis for processing your data may also be any application you submit for the evaluation of applications and résumés for the purpose of employment within our Company.

Specifically, the legal basis for data processing is:

Data protection legislation defines various reasons for which a company may collect and process your personal data, including: the terms of our contractual relationship.

Your consent, where required. For example, when you choose to receive a newsletter. When collecting your personal data, we will always inform you which data are necessary in relation to a specific service.

The Company's obligations arising from the law (e.g., tax legislation, e-commerce legislation, etc.)

The legitimate interest of our Company. In specific cases, we collect your Data in a way that can be reasonably expected as part of our business operations and that does not significantly affect your rights, freedoms, or interests.

       4) Retention period of your data

We retain your personal data for as long as the purposes for which they were collected and mentioned above remain in effect.

Our Company may retain your personal data even after the purposes for which they were collected and processed have been fulfilled, in the following specifically limited cases:

When there is a legal obligation arising from a relevant provision of the law.

For use before tax and social security authorities, as well as any other auditing authority, within the framework of the legally established limitation period.

3) When required for the proper organization and operation of our company (e.g., for statistical purposes), provided that your data is anonymized and pseudonymized.

4) Until the limitation period for relevant claims expires, for the defense of the Company’s rights and legitimate interests before any competent Court or other public authority.

It is noted that, after the retention period has expired, your personal data are deleted from our records and system in accordance with our company’s policy, provided that their retention is no longer required for the fulfillment of the purposes described above.

       5) Recipients of your personal data

To serve the processing purposes mentioned in this Policy, our company may grant access to or transmit the following types of your personal data to the following processors acting on behalf of and under the instructions of the Company:

- First and last name, address details, and contact phone number to partnered courier companies and postal services.

- Your personal data to the provider of the Company’s web hosting, maintenance, and software support services.

- Your financial data to the financial institution we cooperate with at any given time for the processing of payments to and from your bank accounts and credit card accounts during the transaction process.

- Your personal data to accountants, lawyers, and notaries in the context of performing their services for our company, or to auditors in the event of an audit.

- The evaluation of applications and résumés for the purpose of employment within our Company.

- Access to your Data is granted only to the strictly necessary personnel of the Company, who are bound by confidentiality obligations, as well as to our partner companies or third-party service providers who process your Data as Data Processors on our behalf and in accordance with our instructions.

- The processing of your personal data by the above-mentioned partner entities is always carried out under our supervision, solely under our instructions, and is subject to the same data protection policy or a policy with at least an equivalent level of protection.

- In the event that our company is required by a court or other administrative authority, as well as in any other case where there is a legal obligation to do so, we may disclose your personal data to the extent provided by law and after informing you.

It is clarified that the company bears no responsibility for the handling of your personal data by third parties.

However, and to ensure the maximum protection of your data from any potential leakage—even by third-party partners (processors)—the company guarantees with regard to these third parties that:

They maintain confidentiality,

They do not disclose your Data to third parties without the Company’s permission,

They take appropriate security measures,

They comply with the legal framework for the protection of personal data, particularly Regulation 2016/679/EU (also known as GDPR).

       6) The security of your data

Our company’s priority is to keep your personal data secure. We have implemented and apply a range of measures to ensure that your personal data remains safe and protected. These measures, depending on the case, include access control to the data (role-based access control), as well as pseudonymization, encryption, or other technical and organizational measures.

       7) Your rights

We inform you that you have the right to:

Access to your data:

This means that you have the right to be informed by us whether we process your Data. In such a case, you can request information about the purpose of the processing, the type of your Data we hold, to whom we disclose it, how long we store it, whether automated decision-making takes place, as well as your other rights, such as correction, deletion of data, restriction of processing, and filing a complaint with the Data Protection Authority.

Correction of your data in case of inaccuracy:

If you find that there is an error in your Data, you can submit a request to us to correct it (e.g., correcting a name or updating a change of address or other details).

Deletion of your data in specific cases / right to be forgotten:

You may request us to delete your data if they are no longer necessary for the processing purposes mentioned above or if you wish to withdraw your consent in cases where consent is the only legal basis.

Restriction of the processing of your data:

You may request us to restrict the processing of your Data for as long as your objections to the processing are under review.

Objection to the processing of your data:

You have the right to object to the processing of your Data, and we will stop processing your Data unless there are other compelling and lawful reasons that override your rights. If you have given your consent for the collection, processing, and use of your personal data, you may withdraw your consent at any time with future effect.

Transfer of your data to another data controller (data portability):

You may request to receive in a readable format the Data you have provided or ask us to transfer them to another data controller.

Filing a complaint with the Data Protection Authority in case of an unfortunate incident involving the breach of your data.

Our company will respond to your above requests promptly and at the latest within one month from their receipt. Exceptionally, this period may be extended by an additional 2 months if your request is complex or requires more time due to a large number of requests.

If your requests do not meet the legal requirements, our company reserves the right to either charge a reasonable fee, taking into account administrative costs for providing the information, notification, or performing the requested action, or to refuse to proceed with your request.

Please remember, if you choose not to share your Data with us or refuse certain communication rights, we may not be able to provide some of the services you have requested. For example, if you asked us—even via email—to inform you about the availability of a property, we cannot assist you if you have withdrawn your general consent to receive updates from us.

In the event of a breach of your personal data that may pose a high risk to your rights and freedoms, and provided that it does not fall under one of the exceptions explicitly provided by law, we undertake the obligation to inform you accordingly without undue delay.

However, if there are doubts regarding the identity of the natural person submitting the request, we reserve the right to request additional information necessary to verify their identity.

If you need clarifications or further information regarding your above rights, you can contact our call center or get in touch with the Data Protection Officer (contact details below).

       8) User Obligations

By using our website and providing your personal data with your consent, you acknowledge that you have the obligation to provide the true, accurate, and complete information requested by our company.

       9) Cookies

Our website operates with cookies. Learn more about how we use cookies here.

       10) Responsible Parties

We inform you that you can contact our company regarding any issue concerning the security of your data at the following phone number: 2160000027, as well as via email: dpo@greenpropertiesdc.com

The Data Protection Officer for our company has been appointed as Ms. Konstantina-Maria Argyriou (Contact phone: 2160705490, Address: 250-254 Kifisias Avenue, Chalandri, Postal Code 152 31).

If you are not satisfied with the way your data is processed, you can file a complaint with the Data Protection Authority. However, we would appreciate the opportunity to resolve any complaint you may have as soon as possible before you proceed with a complaint to the Data Protection Authority.

COOKIE POLICY

What are cookies and how are they used?

Cookies are small text files placed and stored on your computer or mobile device when you access websites. Cookies help improve the functionality of our website and speed up users' access to it according to their preferences based on previous activities, so that the process of repeated login or input of settings is not required.

Cookies perform a range of useful functions, including enhancing website security and monitoring the website’s performance.

Cookies do not collect personal files that can be used to identify the users of the website and do not distribute any kind of document or information from the users’ electronic devices to third parties.

The cookies we use:

A. Necessary Cookies

These Cookies are necessary for the proper functioning of the Website and cannot be disabled in our systems. You can set your browser to block or warn you about these Cookies, but some parts of the Website may not function afterwards. These Cookies do not store Personal Data.

B. Preference Cookies

In some cases, the Website may use Preference Cookies. Preference Cookies allow the recording of users' choices on the Website in order to provide richer/enhanced and more personalized functions/features.

 C. Targeted or Advertising Cookies. The Company and its providers may use Targeted or Advertising Cookies with the aim of displaying advertisements that are more relevant to users and their interests. For more information about targeted and advertising cookies and how to opt out, you can visit the website www.allaboutcookies.org/manage-cookies/index.html.

D. Performance Cookies (Analytics)

Performance Cookies collect information about the use of a specific website and allow the improvement of its operation.

List of cookies we use on our website

In addition to the above cookies, there may be other cookies set by a different organization than the owner of the website you are visiting, aimed at providing information to us or to third parties. For example, the website uses an analytics company (Google Analytics), which will set its own cookies to perform this service.

 More information

Detailed information about how organizations use cookies is available at the website: www.allaboutcookies.org.

A guide for proper behavior in advertising and the protection of personal data online has been created by the online advertising industry and is available at the website: http://www.youronlinechoices.eu/.

How to manage cookies

You can delete cookies upon closing your browser and adjust privacy settings in your browser and device preference settings to disable the use of cookies. These settings are generally found in the “Options” or “Settings” menu of your browser. For more information about these settings, we recommend visiting the links below or clicking the “Help” tab in your browser.

Cookies on Internet Explorer

http://windows.microsoft.com/nl-be/internet-explorer/delete-manage-cookies

Cookies on Mozilla Firefox

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Cookies on Chrome

https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

Cookies on Safari

https://support.apple.com/en-us/HT201265

Disabling the use of cookies or deleting existing cookies may limit the user's ability to access certain services and features of our website and may negatively affect the usage and functionality of the website.

It is noted that cookies that are technically necessary for logging into our website are exempt from the general obligation to obtain user consent.

Your rights

As mentioned above, the cookies used on our website do not collect personal data. If you have any related questions, you can contact our webmaster at the following email address: gr@greenpropertiesdc.com

Jurisdiction, competence, and applicable law

This Cookie Policy is governed by Greek law (except for rules concerning conflicting laws). Any dispute arising from or related to the use of this service shall be subject to amicable settlement between the parties. If such settlement fails, the dispute shall be referred to the courts of Athens. GREEN Properties Melakis reserves the right, at its sole discretion, to refer disputes to another competent court based on jurisdiction.

In the event of any judicial or administrative procedure, a printed version of this agreement and any other warning messages sent electronically shall have the same validity as other documents and commercial records created and stored in printed form.

TERMS OF USE

The use of the "GREEN Properties MELAKIS" website and the related rights and obligations are governed by the terms herein.

By using the website, the user unconditionally accepts these terms of use.

The Company may, for any reason and without prior notice, modify these terms of use. In such cases, the Company will post the current version of the terms of use, and continued use of the website will be considered as unconditional acceptance of the new terms. The Company makes every effort to ensure that the website’s content and the information provided through it are accurate, correct, clear, and complete, but does not guarantee and is not responsible for the absence of these elements.

For this reason, the content of the website is provided to the user "as is" and "as available."

The user assumes all risks that may arise from accessing and using the GREEN Properties MELAKIS website.

The Company bears no responsibility for any direct, indirect, incidental, or consequential damages of any kind that may be caused to the user of the website as a result of its use.

       1) Intellectual Property Rights

The content of this website (including informational material of all kinds, data, images, graphics, trademarks, trade names, logos) constitutes intellectual and industrial property of the Company.

The content of the website is provided to the user for personal use, and the Company grants the user a non-exclusive and non-transferable right to use the information available on the Company’s website to the extent agreed upon by these terms.

Except for the usage rights mentioned above, any modification, publication, transmission, transfer, reproduction, distribution, display, download, or exploitation, in whole or in part, by any means or method, of the website’s content for commercial or other purposes is prohibited without the prior written consent of the Company.

For any related clarification, communication can be made at gr@greenpropertiesdc.com.

       2) Hyperlinks

The GREEN Properties MELAKIS website may contain hyperlinks that lead to third-party websites (links). These hyperlinks are provided solely for the convenience of the user of the Company’s website. The Company does not exercise any control over third-party websites and is not responsible for their content or for any damage that may occur to the user from accessing and using third-party websites.

       3) Personal Data Protection

The Company is the data controller of the personal data of the users of the website in accordance with the European Union General Regulation 2016/679 on Data Protection (General Data Protection Regulation, hereinafter referred to as "GDPR").

The data collected during the use of the Company’s website concern the automatic recording of technical information, such as the number and traffic of visitors, the type of internet browser, the internet protocol address, and the type of operating system of the computer used by the user of the Company’s website.

This information is used to monitor usage and optimize the management of the website. Within the scope of this use, the Company does not collect or store personally identifiable information of the user.

This information is retained only for the strictly necessary period and is then deleted.

The Company will not collect any personally identifiable information of the user through the use of the website (e.g., name, address, email address), except when the user voluntarily provides personal information in order to submit any request (e.g., via electronic communication).

In this case, the Company may collect and store personal data, which will be used exclusively for the purpose mentioned above, namely for handling the user's request and generally serving the user.

This information is retained only for the strictly necessary period and is then deleted.

By submitting their information, the user gives their consent to the collection, use, and processing of their personal data in accordance with the terms of this privacy policy.

The user of the website may revoke their consent for the processing of their personal data by the Company at any time, without affecting the lawfulness of the processing carried out before the withdrawal of consent.

The user of the website retains the right to request from the data controller access to, portability of, and correction or deletion of their personal data in accordance with the General Data Protection Regulation.

The user of the website retains the right to request a copy of the personal data held by the Company, as well as to object to the processing of their personal data, requesting the cessation or restriction of the processing of their personal data, in accordance with the General Data Protection Regulation.

The user of the website retains the right not to be subject to a decision based solely on automated processing, including profiling.

To exercise the above rights, any user may submit a written request to the following email address: dpo@greenpropertiesdc.com.

For any issue regarding the handling of their personal data by the Company, the user of the website retains the right to file a complaint with the Data Protection Authority (www.dpa.gr).

The management and protection of the personal data of the user of this website are governed by these terms and the General Data Protection Regulation.

The Company will not disclose, notify, transfer, disseminate, or otherwise make available the personal data of the website user without their consent, except as expressly required by applicable law and competent authorities.

       4) Applicable Law

These terms, any amendments thereto, as well as the use of the website, are governed by Greek law. For any dispute arising from the use of the website, the courts of Athens shall have exclusive jurisdiction.